Privacy Policy Statement

Your privacy is important to us. This policy explains how we collect, use, safeguard, and disclose your personal information in line with Malaysian and international standards.

Information We Collect

We gather only necessary information to provide you with relevant services and support.

• Personal details provided during account creation or service inquiries are securely stored.
• Usage data and technical logs are collected to improve functionality and resolve issues.
• Communication history is retained for support quality and training purposes.
• Cookies and similar technologies track service usage preferences and session data.

How We Use Your Information

Collected data helps us enhance dialogue scenarios, personalize features, and maintain service quality.

• Deliver and improve language practice content tailored to your preferences.
• Provide technical support and resolve reported issues effectively.
• Contact users with service updates and important account information.
• Monitor and measure usage trends to enhance user experience.

Legal Basis for Processing

Your data is managed based on legitimate interests, user consent, and legal obligations.

We rely on explicit consent, contractual necessity, and statutory requirements under Malaysian law for data processing activities.

Information Sharing

We do not sell your data. Third-party sharing is limited and purpose-specific.

• Trusted partners or service providers may access data only for security, support, or analytics purposes.
• Law enforcement agencies may receive information if required by Malaysian law.
• Aggregated, anonymized data may be used for research or statistical reasons.

Data Security

We use technical and organizational safeguards, including encrypted connections and strict access controls, to protect your data against unauthorized access, loss, or misuse.

Your Data Rights

You control your personal data and may access, update, or delete it at any time.

• Request a copy of your stored information securely.
• Update, correct, or delete personal details by contacting support.
• Withdraw consent for non-essential data uses where applicable.
• Object to certain types of processing or request data portability.

Cookies and Tracking

Cookies help us tailor features, save preferences, and analyze usage. You may manage settings or disable cookies in your browser.

View Cookie Policy View Cookie Policy

Contact Us

For questions about this policy or your rights, reach our privacy team via email, phone, or mail address below.

Policy Updates and Changes

We update this privacy policy as needed. Please review the latest version when accessing our service.